.. _cloud-faq: FAQ for |ccloud| ================ ======= General ======= Is Kerberos supported on |ccloud|? ---------------------------------- Not yet. Can I use |ccloud| to do operations on different cloud clusters (prod /integration) without performing init? ------------------------------------------------------------------------------------------------------------ Yes, you can use the |kcat| tool to produce, consume, and list topic and partition information. For more information, see the :ref:`kafkacat documentation `. How do I add users? ------------------- Go to **Settings -> Organization** and click **Invite**. .. image:: ../images/cloud-add-user.png :width: 400px Enter the users email and click **Send Invite**. The user will receive an email inviting them to your |ccloud| instance. .. image:: ../images/cloud-add-user-email.png :width: 400px Can I be auto-notified about failures or incidents? --------------------------------------------------- Yes, you can view and subscribe to the `Confluent Cloud status page `_. .. _supported-cloud-providers: What cloud providers are supported? ----------------------------------- .. include:: ../includes/cloud-support.rst .. important:: If you don't see your platform supported, contact Confluent at https://www.confluent.io/cloud-contact. What if I cannot find my preferred cloud vendor or region on the supported list? -------------------------------------------------------------------------------- If you cannot find your preferred cloud vendor or region on the :ref:`officially supported list `, contact Confluent at https://www.confluent.io/cloud-contact to find out when it will be supported. What standards compliance does |ccloud| offer? ---------------------------------------------- |ccloud| currently offers SOC II type II compliance for |aws|. Other standards are all under development. What security features does |ccloud| offer? ------------------------------------------- |ccloud| supports end-to-end encryption, and encryption of data at rest. For more information, contact the `Confluent Cloud team`_. When will |ccloud| support Google Cloud? ---------------------------------------- See the :ref:`officially supported list ` of cloud providers. When will |ccloud| support Azure? --------------------------------- See the :ref:`officially supported list ` of cloud providers. How do I sign up for |ccloud|? How is it priced? ------------------------------------------------ - |ccloud|: sign up at https://confluent.cloud. Although a credit card is required to create an account, you will not be charged until you create a cluster and select a pricing option. - |ccloud-ent|: contact the `Confluent Cloud team`_. - |ccloud| pricing is based on: - Peak write throughput in MB per second - Peak read throughput in MB per second - Total Storage in GB - Durability (e.g., one |aws| Availability zone vs three |aws| Availability zones) How do I connect to |ccloud|? ----------------------------- See :ref:`cloud-connect`. What specific security features does |ccloud| offer? ---------------------------------------------------- - All traffic over the wire requires TLS/SSL encryption and SASL_PLAIN authentication. - You are provided auth keys specific to your cluster which you can revoke or reissue if necessary. - All data is stored on secure infrastructure, with access controls that are restricted to Confluent engineers, inside a Confluent controlled VPC. - |ccloud-ent| is a private cluster product. Resources are allocated specifically to each cluster. There is no shared data from other customers in your cluster. - Encryption at rest and optional VPC Peering are supported as security features in |ccloud-ent|. Can I do unlimited retention using log compacted topics with |ccloud|? ---------------------------------------------------------------------- Yes. You can set retention per topic in |ccloud|, including unlimited retention with log compaction. You are only limited by the amount of total storage for your cluster. Are you charged extra per message, topic, or partition? Are there topic or partition limits? -------------------------------------------------------------------------------------------- Yes, these are described in :ref:`cloud-limits`. If you try to create more partitions than you are allowed, you will see this error: :: throw new PolicyViolationException(String.format( "You may not create more than the maximum number of partitions (%d).", maxPartitionsPerTenant)); What client and protocol versions are supported? ------------------------------------------------ Clients must be minimally compatible with Apache Kafka 0.9, the version where security was introduced. All subsequent versions of the protocol are also supported, including exactly-once transactional messaging, which was introduced in Apache Kafka 0.11. Can I migrate from |ccloud| to |ccloud-ent|? ------------------------------------------------ Yes. For more information contact the `Confluent Cloud team`_. ======= Billing ======= Can I put my |ccloud| account on hold? -------------------------------------- No, but you can transfer your data from |ccloud| before deleting your cluster. For more information, see :ref:`cloud-connect-config`. How does billing work for |ccloud|? --------------------------------------- All billing for |ccloud| is done through a credit card. If you have a |ccloud-ent| subscription, the billing setup is customized for your enterprise. What payment methods are supported for |ccloud|? ---------------------------------------------------- |ccloud| only supports using a credit card for payment. With |ccloud-ent| you can use purchase order and other methods of payment. When am I charged for using |ccloud|? ----------------------------------------- The credit card is charged at the end of the month for the amount of time that you have used. When you launch a cluster, the clock is started and you are charged at the listed hourly rate. This rate is shown in the dialog and in cluster spec configuration. At the end of the month, your credit card is charged for the hours consumed. What happens if I upgrade or downgrade my cluster? -------------------------------------------------- If you upgrade or downgrade your cluster, the hourly rate is adjusted and the hours used are pro-rated to the minute. What if I only use part of the month with |ccloud|? ------------------------------------------------------- You are charged by the hour. How do I change the email address used for billing on the |ccloud| cluster? ------------------------------------------------------------------------------- To change the invoice email address, contact the `Confluent Cloud team`_. Your monthly invoice will be emailed to the email address that was provided initially during sign up for |ccloud|. The invoice can only be sent to a single email address. Can I use the same email account for both |ccloud-ent| and |ccloud|? ------------------------------------------------------------------------------------ No, an email account can only be in one organization at a time. If you are switching from |ccloud| to |ccloud-ent| or changing organizations, Confluent can move you to a different organization. If your email provider supports tagging with a plus sign (``+``), then you can register a new account using your existing email address with a different tag. For example, if you have an existing |ccloud| account using ``myemail@gmail.com`` then you could register a |ccloud-ent| account with this syntax: ``myemail+enterprise@gmail.com``. Where can I ask billing questions? ---------------------------------- Use the |ccloud| web interface to submit a question, and the Confluent team will respond. .. _Confluent Cloud team: https://www.confluent.io/cloud-contact