.. _cloud-faq: FAQ for |ccloud| ================ ======= General ======= What cloud providers are supported? ----------------------------------- .. include:: ../includes/cloud-support.rst .. important:: If you don't see your platform supported, contact Confluent at https://www.confluent.io/cloud-contact. What compliance standards does |ccloud| offer? ---------------------------------------------- - |ccloud-ent|: - PCI level 1, phase 1 for |aws| and |gcp|. - GDPR readiness for |aws| and |gcp|. - HIPAA readiness for |aws| and |gcp|. - SOC II type II compliance for |aws|. - |ccloud|: - SOC II type II compliance for |aws|. Is Kerberos supported on |ccloud|? ---------------------------------- Not yet. Can I use |ccloud| to do operations on different cloud clusters (prod /integration) without performing init? ------------------------------------------------------------------------------------------------------------ Yes, you can use the |kcat| tool to produce, consume, and list topic and partition information. For more information, see the :ref:`kafkacat documentation `. How do I give my teammates access to my cluster? ------------------------------------------------ Go to **Settings -> Organization** and click **Invite**. .. image:: ../images/cloud-add-user.png :width: 400px Enter the person's email and click **Send Invite**. They will receive an email inviting them to your |ccloud| instance. .. image:: ../images/cloud-add-user-email.png :width: 400px Can I be auto-notified about failures or incidents? --------------------------------------------------- Yes, you can view and subscribe to the `Confluent Cloud status page `_. .. _supported-cloud-providers: How do I sign up for |ccloud|? ------------------------------------------------ - |ccloud|: sign up at https://confluent.cloud. You can create an account and view pricing options, and a credit card is required to create a cluster. - |ccloud-ent|: contact the `Confluent Cloud team`_. How is |ccloud| priced? ----------------------- |ccloud-ent| pricing is based on: - Peak write throughput in MB per second - Peak read throughput in MB per second - Total Storage in GB - Durability (e.g., one |aws| Availability zone vs three |aws| Availability zones) |ccloud| pricing is based on: - Data In measured in GB per hour - Data Out measured in GB per hour - Data Retained measured in GB per month Are you charged extra per message, topic, or partition? ------------------------------------------------------- No, there is no extra charge per message, topic, or partition. How do I connect to |ccloud|? ----------------------------- See :ref:`cloud-connect`. What specific security features does |ccloud| offer? ---------------------------------------------------- - All traffic over the wire requires TLS/SSL encryption and SASL_PLAIN authentication. - All data is encrypted at rest on encrypted volumes. - You are provided auth keys specific to your cluster which you can revoke or reissue if necessary. - All data is stored on secure infrastructure, with access controls that are restricted to Confluent engineers, inside a Confluent controlled VPC. - |ccloud-ent| is a private cluster product. Resources are allocated specifically to each cluster. There is no shared data from other customers in your cluster. - :ref:`VPC Peering (optional) ` provides network-level security for |ccloud-ent| customers. For more information, contact the `Confluent Cloud team`_. Can I do unlimited retention using log compacted topics with |ccloud|? ---------------------------------------------------------------------- Yes. You can set retention per topic in |ccloud|, including unlimited retention with log compaction. You are only limited by the amount of total storage for your cluster. Are there topic or partition limits? ------------------------------------ Yes, these are described in :ref:`cloud-limits`. If you try to create more partitions than you are allowed, you will see this error: :: throw new PolicyViolationException(String.format( "You may not create more than the maximum number of partitions (%d).", maxPartitionsPerTenant)); What client and protocol versions are supported? ------------------------------------------------ Clients must be minimally compatible with |ak-tm| 0.9, the version where security was introduced. All subsequent versions of the protocol are also supported, including exactly-once transactional messaging, which was introduced in |ak| 0.11. Can I migrate from |ccloud| to |ccloud-ent|? ------------------------------------------------ Yes. For more information contact the `Confluent Cloud team`_. .. _ccloud-billing-faq: ======= Billing ======= Can I put my |ccloud| account on hold? -------------------------------------- No, but you can transfer your data from |ccloud| before deleting your cluster. For more information, see :ref:`cloud-connect-config`. How does billing work for |ccloud|? --------------------------------------- All billing for |ccloud| is done through a credit card. If you have a |ccloud-ent| subscription, the billing setup is customized for your enterprise. What payment methods are supported for |ccloud|? ---------------------------------------------------- |ccloud| only supports using a credit card for payment. With |ccloud-ent| you can use purchase order and other methods of payment. When am I charged for using |ccloud|? ----------------------------------------- Pricing for |ccloud| is based on a consumption-based model. You only pay for the data you write, store, and read from the cluster. There is no hourly or other provisioning cost for a cluster. The monthly bill is calculated as the price per unit of usage times the total units consumed in the calendar month. For example, if write throughput was priced at $.10 per GB, and you write 500 GB of data to the cluster from January 1st to 31st, you would pay $50, plus storage and read usage charges. The credit card is charged after the end of each calendar month. .. important:: To stop incurring charges after a cluster is provisioned, you can do either of the following: - Delete the cluster. - Stop all producer and consumer clients and delete all stored data. .. figure:: ../images/cloud-billing-pro.png What if I only use part of the month with |ccloud|? ------------------------------------------------------- You only pay for what you stream. How do I change the email address used for billing on the |ccloud| cluster? ------------------------------------------------------------------------------- To change the invoice email address, contact the `Confluent Cloud team`_. Your monthly invoice will be emailed to the email address that was provided initially during sign up for |ccloud|. The invoice can only be sent to a single email address. Can I use the same email account for both |ccloud-ent| and |ccloud|? ------------------------------------------------------------------------------------ No, an email account can only be in one organization at a time. If you are switching from |ccloud| to |ccloud-ent| or changing organizations, Confluent can move you to a different organization. If your email provider supports tagging with a plus sign (``+``), then you can register a new account using your existing email address with a different tag. For example, if you have an existing |ccloud| account using ``myemail@gmail.com`` then you could register a |ccloud-ent| account with this syntax: ``myemail+enterprise@gmail.com``. Where can I ask billing questions? ---------------------------------- Use the |ccloud| web interface to submit a question, and the Confluent team will respond. .. _Confluent Cloud team: https://www.confluent.io/cloud-contact