FAQ for Confluent Cloud Billing¶

Find answers to frequently asked questions about Confluent billing.

How does pricing and billing work for Confluent Cloud?¶

Confluent Cloud bills are based on the consumption of resources within your cloud organization. For detailed billing information, see Manage Billing in Confluent Cloud.

How do I access account and billing information?¶

The Administration menu in the upper right enables you to access account and billing information, and create API access keys for the cloud account.

How do I view my organization bill and ID in Cloud Console?¶

From the Administration menu, click Billing & payment. The Billing page shows current accrued charges by selected environment and time period (year and month).
Click the Payment details & contacts tab to obtain your Cloud Organization ID, edit your billing information, add an address for tax purposes, or claim a Promo Code.

For more information, see the billing page.

How does the Confluent Cloud free trial work?¶

When you sign up for Confluent Cloud, your organization receives free credit worth $400 USD. This credit is automatically added to your billing account. However, to create any resources in Confluent Cloud, you must add a payment method. Your payment method isn’t charged until your free trial ends. The free trial ends after 30 days or once you have used the $400 in credits, whichever happens first. For more information, see Deploy Free Clusters on Confluent Cloud.

Why do I have to add a payment method during the free trial?¶

A payment method is required to create any resources in Confluent Cloud. However, your payment method isn’t charged until your free trial ends. During the trial, you receive free credits worth $400 USD to evaluate the product.

Will you charge my payment method during the free trial?¶

No, your payment method is not charged until your free trial is over.

Can I pause the free trial?¶

No, you cannot pause the free trial. However, you can request an extension of the trial by contacting our Sales team.

What can I do if my company won’t allow me to add a payment method?¶

If you’re unable to add a payment method, please contact our Sales team and explain your use case. For example, some companies do not allow you to add a payment method. If this or something similar is the case, our Sales team can assist you with your request.

How can I remove my payment method before the trial ends?¶

You cannot remove your payment method before the trial ends. However, you can manage your payment method by following the steps in Manage your payment method.

What are some alternative payment methods available other than credit card?¶

If you prefer not to use a credit card, you have alternative payment options:

Cloud Marketplace Billing: You can connect your Confluent Cloud account to a cloud marketplace for billing. This allows you to manage your payments directly through your cloud provider. Follow the relevant guide below to set up billing or sign up through your preferred marketplace:
These guides walk you through the process of linking your Confluent Cloud account to your chosen cloud provider’s marketplace.
ACH Payments: Confluent Cloud supports ACH payments as an alternative payment method. To pay with an ACH payment method, follow the steps in Manage your payment method.

Once set up, your account will be billed through ACH, and payments will be withdrawn automatically from your connected bank account.