# ServiceNow Sink Connector for Confluent Cloud The fully managed ServiceNow Sink connector for Confluent Cloud captures Apache Kafka® records and writes them to a [ServiceNow Table](https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/table-administration/concept/c_TableAdministration.html) in real time. Data is consumed using the [ServiceNow Table API](https://developer.servicenow.com/dev.do#!/reference/api/paris/rest/c_TableAPI). #### NOTE * This Quick Start is for the fully managed Confluent Cloud connector. If you are installing the connector locally for Confluent Platform, see [ServiceNow Sink Connector for Confluent Platform](https://docs.confluent.io/kafka-connectors/servicenow/current/). * If you require private networking for fully managed connectors, make sure to set up the proper networking beforehand. For more information, see [Manage Networking for Confluent Cloud Connectors](networking/internet-resource.md#clusters-connect-cloud). ## Features The ServiceNow Sink connector supports the following features: * **At least once delivery**: This connector guarantees that records from the Kafka topic are delivered at least once. * **Supports multiple tasks**: The connector supports running one or more tasks. More tasks may improve performance. * **Automatically creates topics**: The following three topics are automatically created when the connector starts: - Success topic - Error topic - [Dead letter queue (DLQ) topic](dead-letter-queue.md#ccloud-dlq-topics) The suffix for each topic name is the connector’s logical ID. In the example below, there are the three connector topics and one pre-existing Kafka topic named pageviews.  If the records sent to the topic are not in the correct format, or if important fields are missing in the record, the errors are recorded in the error topic, and the connector continues to run. * **Client-side encryption (CSFLE and CSPE) support**: The connector supports CSFLE and CSPE for sensitive data. For more information about CSFLE or CSPE setup, see the [connector configuration](#cc-servicenow-sink-setup-connection). * **Supported data formats**: The connector supports Avro, JSON Schema (JSON-SR), and Protobuf input formats. [Schema Registry](../get-started/schema-registry.md#cloud-sr-config) must be enabled to use these Schema Registry-based formats. For more information and examples to use with the Confluent Cloud API for Connect, see the [Confluent Cloud API for Connect Usage Examples](connect-api-section.md#ccloud-connect-api) section. ## Limitations Be sure to review the following information. * For connector limitations, see [ServiceNow Sink Connector](limits.md#cc-servicenow-sink-limits) limitations. * If you plan to use one or more Single Message Transformations (SMTs), see [SMT Limitations](single-message-transforms.md#cc-single-message-transforms-limitations). ## Quick Start Use this quick start to get up and running with the Confluent Cloud ServiceNow Sink connector. The quick start provides the basics of selecting the connector and configuring it to stream events. Prerequisites : - Authorized access to a [Confluent Cloud](https://www.confluent.io/confluent-cloud/) cluster on Amazon Web Services (AWS), Microsoft Azure (Azure), or Google Cloud. - An authorized ServiceNow user and credentials for the connector. - The Confluent CLI installed and configured for the cluster. See [Install the Confluent CLI](https://docs.confluent.io/confluent-cli/current/install.html). - [Schema Registry](../get-started/schema-registry.md#cloud-sr-config) must be enabled to use a Schema Registry-based format (for example, Avro, JSON_SR (JSON Schema), or Protobuf). - At least one source Kafka topic must exist in your Confluent Cloud cluster before creating the sink connector. ### Using the Confluent Cloud Console #### Step 1: Launch your Confluent Cloud cluster To create and launch a Kafka cluster in Confluent Cloud, see [Create a kafka cluster in Confluent Cloud](../get-started/index.md#cloud-create-kafka-cluster). #### Step 2: Add a connector In the left navigation menu, click **Connectors**. If you already have connectors in your cluster, click **+ Add connector**. #### Step 3: Select your connector Click the **ServiceNow Sink** connector card.  #### Step 4: Enter the connector details #### NOTE * Ensure you have all your [prerequisites](#cc-servicenow-sink-prereqs) completed. * An asterisk ( \* ) designates a required entry. At the **Add ServiceNow Sink Connector** screen, complete the following: ### Topic selection If you’ve already populated your Kafka topics, select the topics you want to connect from the **Topics** list. To create a new topic, click **+Add new topic**. ### Kafka access 1. Select the way you want to provide **Kafka Cluster credentials**. You can choose one of the following options: - **My account**: This setting allows your connector to globally access everything that you have access to. With a user account, the connector uses an API key and secret to access the Kafka cluster. This option is not recommended for production. - **Service account**: This setting limits the access for your connector by using a [service account](service-account.md#s3-cloud-service-account). This option is recommended for production. - **Use an existing API key**: This setting allows you to specify an API key and a secret pair. You can use an existing pair or create a new one. This method is not recommended for production environments. #### NOTE Freight clusters support only service accounts for Kafka authentication. 2. Click **Continue**. ### Authentication 1. Configure the authentication properties: - **ServiceNow Instance URL**: In the **ServiceNow Instance URL** field, enter you ServiceNow Instance URL, which can be in the format `https://dev1000.service-now.com/`. - **ServiceNow table name**: In the **ServiceNow table name** field, enter your ServiceNow table name. - **ServiceNow Username**: Enter the ServiceNow basic authentication username in the **ServiceNow Username** field. - **ServiceNow Password**: In the **ServiceNow Password** field, enter the ServiceNow basic authentication password. 2. Click **Continue**. ### Configuration #### NOTE Configuration properties that are not shown in the Cloud Console use the default values. See [Configuration Properties](#cc-servicenow-sink-config-properties) for all property values and definitions. - **Input Kafka record value format**: Select the input Kafka record value format (data coming from the Kafka topic). Valid values are AVRO, JSON_SR, or PROTOBUF. A valid schema must be available in [Schema Registry](../get-started/schema-registry.md#cloud-sr-config) to use a schema-based message format (for example, Avro, JSON Schema, or Protobuf). **Data decryption** - Enable **Client-Side Field Level Encryption** for data decryption. Specify a **Service Account** to access the Schema Registry and associated encryption rules or keys with that schema. Select the connector behavior (`ERROR` or `NONE`) on data decryption failure. If set to `ERROR`, the connector fails and writes the encrypted data in the DLQ. If set to `NONE`, the connector writes the encrypted data in the target system without decryption. For more information on CSFLE or CSPE setup, see [Manage encryption for connectors](csfle.md#connect-csfle). ### **Show advanced configurations** - **Schema context**: Select a schema context to use for this connector, if using a schema-based data format. This property defaults to the **Default** context, which configures the connector to use the default schema set up for Schema Registry in your Confluent Cloud environment. A schema context allows you to use separate schemas (like schema sub-registries) tied to topics in different Kafka clusters that share the same Schema Registry environment. For example, if you select a non-default context, a **Source** connector uses only that schema context to register a schema and a **Sink** connector uses only that schema context to read from. For more information about setting up a schema context, see [What are schema contexts and when should you use them?](../sr/faqs-cc.md#faq-schema-contexts). - **HTTP request timeout (ms)**: The HTTP request timeout in milliseconds. - **Maximum number of times to retry request**: The maximum number of times to retry a request. **Additional Configs** - **Value Converter Decimal Format**: Specifies the `JSON` or `JSON_SR` serialization format for Connect `DECIMAL` logical type values with two allowed literals: `BASE64` to serialize `DECIMAL` logical types as base64 encoded binary data, and `NUMERIC` to serialize `DECIMAL` logical type values in `JSON` or `JSON_SR` as a number representing the decimal value. - **Schema GUID For Key Converter**: Sets the schema GUID to use for deserialization when using `ConfigSchemaIdDeserializer`. This lets you specify a fixed schema GUID for deserializing message keys. This property is applicable only when `key.converter.key.schema.id.deserializer` is set to `ConfigSchemaIdDeserializer`. - **Value Converter Schema ID Deserializer**: Sets the class name of the schema ID deserializer for values. The deserializer reads schema IDs from message headers. - **Schema GUID For Value Converter**: Sets the schema GUID to use for deserialization when using `ConfigSchemaIdDeserializer`. This lets you specify a fixed schema GUID for deserializing message values. This property is applicable only when `value.converter.value.schema.id.deserializer` is set to `ConfigSchemaIdDeserializer`. - **Value Converter Reference Subject Name Strategy**: Sets the subject reference name strategy for values. Valid entries are `DefaultReferenceSubjectNameStrategy` or `QualifiedReferenceSubjectNameStrategy`. You can use this strategy only with `PROTOBUF` format; the default strategy is `DefaultReferenceSubjectNameStrategy`. - **Schema ID For Value Converter**: Sets the schema ID to use for deserialization when using `ConfigSchemaIdDeserializer`. This lets you specify a fixed schema ID for deserializing message values. This property is applicable only when `value.converter.value.schema.id.deserializer` is set to `ConfigSchemaIdDeserializer`. - **Errors Tolerance**: Use this property to configure the connector’s error handling behavior. #### WARNING Use this property with caution for sink connectors, as it can lead to data loss. If you set this property to `all`, the connector does not fail on errant records, but logs them (and sends to DLQ for sink connectors) and continues processing. If you set this property to `none`, the connector task fails on errant records. - **Value Converter Connect Meta Data**: Enables the Connect converter to add its metadata to the output schema. Applies to Avro converters. - **Value Converter Value Subject Name Strategy**: Determines how to construct the subject name under which the value schema is registered with Schema Registry. - **Key Converter Key Subject Name Strategy**: Determines how to construct the subject name for key schema registration. - **Value Converter Ignore Default For Nullables**: When set to `true`, this property ensures that the corresponding record in Kafka is `null`, instead of showing the default column value. Applies to the `AVRO`, `PROTOBUF`, and `JSON_SR` converters. - **Key Converter Schema ID Deserializer**: Sets the class name of the schema ID deserializer for keys. The deserializer reads schema IDs from message headers. - **Schema ID For Key Converter**: Sets the schema ID to use for deserialization when using `ConfigSchemaIdDeserializer`. This lets you specify a fixed schema ID for deserializing message keys. This property is applicable only when `key.converter.key.schema.id.deserializer` is set to `ConfigSchemaIdDeserializer`. **Auto-restart policy** - **Enable Connector Auto-restart**: Enables the auto-restart behavior of the connector and its task in the event of user-actionable errors. Defaults to `true`, enabling the connector to automatically restart in case of user-actionable errors. Set this property to `false` to disable auto-restart for failed connectors. If disabled, you must manually restart the connector. **Consumer configuration** - **Max poll interval(ms)**: Sets the maximum delay between subsequent consume requests to Kafka. Use this property to improve connector performance in cases when the connector cannot send records to the sink system. The default is 300,000 milliseconds (5 minutes). - **Max poll records**: Sets the maximum number of records to consume from Kafka in a single request. Use this property to improve connector performance in cases when the connector cannot send records to the sink system. The default is 500 records. **Transforms** - **Single Message Transformations**: To add a new SMT, see [Add transforms](single-message-transforms.md#cc-single-message-transforms-ui). For more information about unsupported SMTs, see [Unsupported transformations](single-message-transforms.md#cc-single-message-transforms-unsupported-transforms). **Processing position** - **Set offsets**: Click **Set offsets** to define a specific offset for this connector to begin procession data from. For more information on managing offsets, see [Manage offsets](offsets.md#connect-custom-offsets). See [Configuration Properties](#cc-servicenow-sink-config-properties) for all property values and definitions. - Click **Continue**. ### Sizing Based on the number of topic partitions you select, you will be provided with a recommended number of tasks. 1. To change the number of recommended tasks, enter the number of [tasks](/platform/current/connect/concepts.html#tasks) for the connector to use in the **Tasks** field. 2. Click **Continue**. ### Review and Launch 1. Verify the connection details. 2. Click **Launch**. The status for the connector should go from **Provisioning** to **Running**. #### Step 5: Check for records Verify that the ServiceNow table is getting updated. For more information and examples to use with the Confluent Cloud API for Connect, see the [Confluent Cloud API for Connect Usage Examples](connect-api-section.md#ccloud-connect-api) section. ### Using the Confluent CLI Complete the following steps to set up and run the connector using the Confluent CLI. #### NOTE Make sure you have all your [prerequisites](#cc-servicenow-sink-prereqs) completed. #### Step 1: List the available connectors Enter the following command to list available connectors: ```none confluent connect plugin list ``` #### Step 2: List the connector configuration properties Enter the following command to show the connector configuration properties: ```none confluent connect plugin describe ``` The command output shows the required and optional configuration properties. #### Step 3: Create the connector configuration file Create a JSON file that contains the connector configuration properties. The following example shows the required connector properties. ```json { "connector.class": "ServiceNowSink", "input.data.format": "AVRO", "name": "ServiceNowSink_0", "kafka.auth.mode": "KAFKA_API_KEY", "kafka.api.key": "****************", "kafka.api.secret": "************************************************", "servicenow.url": "", "servicenow.table": "", "servicenow.user": "", "servicenow.password": "", "tasks.max": "1", "topics": "orders" } ``` Note the following property definitions: * `"connector.class"`: Identifies the connector plugin name. * `"input.data.format"`: Sets the input Kafka record value format (data coming from the Kafka topic). Valid entries are **AVRO**, **JSON_SR**, and **PROTOBUF**. You must have Confluent Cloud Schema Registry configured if using a schema-based message format (for example, Avro, JSON_SR (JSON Schema), or Protobuf). * `"name"`: Sets a name for your new connector. * `"kafka.auth.mode"`: Identifies the connector authentication mode you want to use. There are two options: `SERVICE_ACCOUNT` or `KAFKA_API_KEY` (the default). To use an API key and secret, specify the configuration properties `kafka.api.key` and `kafka.api.secret`, as shown in the example configuration (above). To use a [service account](service-account.md#s3-cloud-service-account), specify the **Resource ID** in the property `kafka.service.account.id=`. To list the available service account resource IDs, use the following command: ```bash confluent iam service-account list ``` For example: ```bash confluent iam service-account list Id | Resource ID | Name | Description +---------+-------------+-------------------+------------------- 123456 | sa-l1r23m | sa-1 | Service account 1 789101 | sa-l4d56p | sa-2 | Service account 2 ``` * `servicenow.<>` Required ServiceNow connection details. The URL should be in the format `https://dev1000.service-now.com/`. * `"tasks.max"`: Enter the maximum number of [tasks](/platform/current/connect/concepts.html#tasks) for the connector to use. More tasks may improve performance. * `"topics"`: Enter the topic name or a comma-separated list of topic names. #### NOTE To enable CSFLE or CSPE for data encryption, specify the following properties: * `csfle.enabled`: Flag to indicate whether the connector honors CSFLE or CSPE rules. * `sr.service.account.id`: A Service Account to access the Schema Registry and associated encryption rules or keys with that schema. * `csfle.onFailure`: Configures the connector behavior (`ERROR` or `NONE`) on data decryption failure. If set to `ERROR`, the connector fails and writes the encrypted data in the DLQ. If set to `NONE`, the connector writes the encrypted data in the target system without decryption. When using CSFLE or CSPE with connectors that route failed messages to a Dead Letter Queue (DLQ), be aware that data sent to the DLQ is written in unencrypted plaintext. This poses a significant security risk as sensitive data that should be encrypted may be exposed in the DLQ. Do not use DLQ with CSFLE or CSPE in the current version. If you need error handling for CSFLE- or CSPE-enabled data, use alternative approaches such as: * Setting the connector behavior to `ERROR` to throw exceptions instead of routing to DLQ * Implementing custom error handling in your applications * Using `NONE` to pass encrypted data through without decryption For more information on CSFLE or CSPE setup, see [Manage encryption for connectors](csfle.md#connect-csfle). **SMTs**: For details about adding SMTs using the Confluent CLI, see the [Single Message Transformations](single-message-transforms.md#cc-single-message-transforms) documentation. See [Configuration Properties](#cc-servicenow-sink-config-properties) for all property values and descriptions. #### Step 4: Load the properties file and create the connector Enter the following command to load the configuration and start the connector: ```none confluent connect cluster create --config-file .json ``` For example: ```none confluent connect cluster create --config-file servicenow-sink-config.json ``` Example output: ```none Created connector ServiceNowSink_0 lcc-do6vzd ``` #### Step 5: Check the connector status Enter the following command to check the connector status: ```none confluent connect cluster list ``` Example output: ```none ID | Name | Status | Type | Trace +------------+----------------------------+---------+------+-------+ lcc-do6vzd | ServiceNowSink_0 | RUNNING | sink | | ``` #### Step 6: Check for records. Verify that the ServiceNow table is updating. For more information and examples to use with the Confluent Cloud API for Connect, see the [Confluent Cloud API for Connect Usage Examples](connect-api-section.md#ccloud-connect-api) section. ## Configuration Properties Use the following configuration properties with the fully managed connector. For self-managed connector property definitions and other details, see the connector docs in [Self-managed connectors for Confluent Platform](/platform/current/connect/kafka_connectors.html). ### Which topics do you want to get data from? `topics.regex` : A regular expression that matches the names of the topics to consume from. This is useful when you want to consume from multiple topics that match a certain pattern without having to list them all individually.
* Type: string * Importance: low `topics` : Identifies the topic name or a comma-separated list of topic names.
* Type: list * Importance: high `errors.deadletterqueue.topic.name` : The name of the topic to be used as the dead letter queue (DLQ) for messages that result in an error when processed by this sink connector, or its transformations or converters. Defaults to ‘dlq-${connector}’ if not set. The DLQ topic will be created automatically if it does not exist. You can provide `${connector}` in the value to use it as a placeholder for the logical cluster ID.
* Type: string * Default: dlq-${connector} * Importance: low `reporter.result.topic.name` : The name of the topic to produce records to after successfully processing a sink record. Defaults to ‘success-${connector}’ if not set. You can provide `${connector}` in the value to use it as a placeholder for the logical cluster ID.
* Type: string * Default: success-${connector} * Importance: low `reporter.error.topic.name` : The name of the topic to produce records to after each unsuccessful record sink attempt. Defaults to ‘error-${connector}’ if not set. You can provide `${connector}` in the value to use it as a placeholder for the logical cluster ID.
* Type: string * Default: error-${connector} * Importance: low ### Schema Config `schema.context.name` : Add a schema context name. A schema context represents an independent scope in Schema Registry. It is a separate sub-schema tied to topics in different Kafka clusters that share the same Schema Registry instance. If not used, the connector uses the default schema configured for Schema Registry in your Confluent Cloud environment.
* Type: string * Default: default * Importance: medium ### Input messages `input.data.format` : Sets the input Kafka record value format. Valid entries are AVRO, JSON_SR and PROTOBUF. Note that you need to have Confluent Cloud Schema Registry configured
* Type: string * Importance: high ### How should we connect to your data? `name` : Sets a name for your connector.
* Type: string * Valid Values: A string at most 64 characters long * Importance: high ### Kafka Cluster credentials `kafka.auth.mode` : Kafka Authentication mode. It can be one of KAFKA_API_KEY or SERVICE_ACCOUNT. It defaults to KAFKA_API_KEY mode, whenever possible.
* Type: string * Valid Values: SERVICE_ACCOUNT, KAFKA_API_KEY * Importance: high `kafka.api.key` : Kafka API Key. Required when kafka.auth.mode==KAFKA_API_KEY.
* Type: password * Importance: high `kafka.service.account.id` : The Service Account that will be used to generate the API keys to communicate with Kafka Cluster.
* Type: string * Importance: high `kafka.api.secret` : Secret associated with Kafka API key. Required when kafka.auth.mode==KAFKA_API_KEY.
* Type: password * Importance: high ### ServiceNow details `servicenow.url` : ServiceNow Instance URL.
* Type: string * Importance: high `servicenow.table` : ServiceNow table name.
* Type: string * Importance: high `servicenow.user` : ServiceNow basic authentication username.
* Type: string * Importance: high `servicenow.password` : ServiceNow basic authentication password.
* Type: password * Importance: high `connection.timeout.ms` : HTTP request timeout in milliseconds.
* Type: int * Default: 50000 (50 seconds) * Importance: low `retry.max.times` : Maximum number of times to retry request.
* Type: int * Default: 3 * Importance: low ### Consumer configuration `max.poll.interval.ms` : The maximum delay between subsequent consume requests to Kafka. This configuration property may be used to improve the performance of the connector, if the connector cannot send records to the sink system. Defaults to 300000 milliseconds (5 minutes).
* Type: long * Default: 300000 (5 minutes) * Valid Values: [60000,…,1800000] for non-dedicated clusters and [60000,…] for dedicated clusters * Importance: low `max.poll.records` : The maximum number of records to consume from Kafka in a single request. This configuration property may be used to improve the performance of the connector, if the connector cannot send records to the sink system. Defaults to 500 records.
* Type: long * Default: 500 * Valid Values: [1,…,500] for non-dedicated clusters and [1,…] for dedicated clusters * Importance: low ### Number of tasks for this connector `tasks.max` : Maximum number of tasks for the connector.
* Type: int * Valid Values: [1,…] * Importance: high ### Additional Configs `consumer.override.auto.offset.reset` : Defines the behavior of the consumer when there is no committed position (which occurs when the group is first initialized) or when an offset is out of range. You can choose either to reset the position to the “earliest” offset (the default) or the “latest” offset. You can also select “none” if you would rather set the initial offset yourself and you are willing to handle out of range errors manually. More details: [https://docs.confluent.io/platform/current/installation/configuration/consumer-configs.html#auto-offset-reset](https://docs.confluent.io/platform/current/installation/configuration/consumer-configs.html#auto-offset-reset)
* Type: string * Importance: low `consumer.override.isolation.level` : Controls how to read messages written transactionally. If set to read_committed, consumer.poll() will only return transactional messages which have been committed. If set to read_uncommitted (the default), consumer.poll() will return all messages, even transactional messages which have been aborted. Non-transactional messages will be returned unconditionally in either mode. More details: [https://docs.confluent.io/platform/current/installation/configuration/consumer-configs.html#isolation-level](https://docs.confluent.io/platform/current/installation/configuration/consumer-configs.html#isolation-level)
* Type: string * Importance: low `header.converter` : The converter class for the headers. This is used to serialize and deserialize the headers of the messages.
* Type: string * Importance: low `key.converter.use.schema.guid` : The schema GUID to use for deserialization when using ConfigSchemaIdDeserializer. This allows you to specify a fixed schema GUID to be used for deserializing message keys. Only applicable when key.converter.key.schema.id.deserializer is set to ConfigSchemaIdDeserializer.
* Type: string * Importance: low `key.converter.use.schema.id` : The schema ID to use for deserialization when using ConfigSchemaIdDeserializer. This allows you to specify a fixed schema ID to be used for deserializing message keys. Only applicable when key.converter.key.schema.id.deserializer is set to ConfigSchemaIdDeserializer.
* Type: int * Importance: low `value.converter.allow.optional.map.keys` : Allow optional string map key when converting from Connect Schema to Avro Schema. Applicable for Avro Converters.
* Type: boolean * Importance: low `value.converter.auto.register.schemas` : Specify if the Serializer should attempt to register the Schema.
* Type: boolean * Importance: low `value.converter.connect.meta.data` : Allow the Connect converter to add its metadata to the output schema. Applicable for Avro Converters.
* Type: boolean * Importance: low `value.converter.enhanced.avro.schema.support` : Enable enhanced schema support to preserve package information and Enums. Applicable for Avro Converters.
* Type: boolean * Importance: low `value.converter.enhanced.protobuf.schema.support` : Enable enhanced schema support to preserve package information. Applicable for Protobuf Converters.
* Type: boolean * Importance: low `value.converter.flatten.unions` : Whether to flatten unions (oneofs). Applicable for Protobuf Converters.
* Type: boolean * Importance: low `value.converter.generate.index.for.unions` : Whether to generate an index suffix for unions. Applicable for Protobuf Converters.
* Type: boolean * Importance: low `value.converter.generate.struct.for.nulls` : Whether to generate a struct variable for null values. Applicable for Protobuf Converters.
* Type: boolean * Importance: low `value.converter.int.for.enums` : Whether to represent enums as integers. Applicable for Protobuf Converters.
* Type: boolean * Importance: low `value.converter.latest.compatibility.strict` : Verify latest subject version is backward compatible when use.latest.version is true.
* Type: boolean * Importance: low `value.converter.object.additional.properties` : Whether to allow additional properties for object schemas. Applicable for JSON_SR Converters.
* Type: boolean * Importance: low `value.converter.optional.for.nullables` : Whether nullable fields should be specified with an optional label. Applicable for Protobuf Converters.
* Type: boolean * Importance: low `value.converter.optional.for.proto2` : Whether proto2 optionals are supported. Applicable for Protobuf Converters.
* Type: boolean * Importance: low `value.converter.scrub.invalid.names` : Whether to scrub invalid names by replacing invalid characters with valid characters. Applicable for Avro and Protobuf Converters.
* Type: boolean * Importance: low `value.converter.use.latest.version` : Use latest version of schema in subject for serialization when auto.register.schemas is false.
* Type: boolean * Importance: low `value.converter.use.optional.for.nonrequired` : Whether to set non-required properties to be optional. Applicable for JSON_SR Converters.
* Type: boolean * Importance: low `value.converter.use.schema.guid` : The schema GUID to use for deserialization when using ConfigSchemaIdDeserializer. This allows you to specify a fixed schema GUID to be used for deserializing message values. Only applicable when value.converter.value.schema.id.deserializer is set to ConfigSchemaIdDeserializer.
* Type: string * Importance: low `value.converter.use.schema.id` : The schema ID to use for deserialization when using ConfigSchemaIdDeserializer. This allows you to specify a fixed schema ID to be used for deserializing message values. Only applicable when value.converter.value.schema.id.deserializer is set to ConfigSchemaIdDeserializer.
* Type: int * Importance: low `value.converter.wrapper.for.nullables` : Whether nullable fields should use primitive wrapper messages. Applicable for Protobuf Converters.
* Type: boolean * Importance: low `value.converter.wrapper.for.raw.primitives` : Whether a wrapper message should be interpreted as a raw primitive at root level. Applicable for Protobuf Converters.
* Type: boolean * Importance: low `errors.tolerance` : Use this property if you would like to configure the connector’s error handling behavior. WARNING: This property should be used with CAUTION for SOURCE CONNECTORS as it may lead to dataloss. If you set this property to ‘all’, the connector will not fail on errant records, but will instead log them (and send to DLQ for Sink Connectors) and continue processing. If you set this property to ‘none’, the connector task will fail on errant records.
* Type: string * Default: all * Importance: low `key.converter.key.schema.id.deserializer` : The class name of the schema ID deserializer for keys. This is used to deserialize schema IDs from the message headers.
* Type: string * Default: io.confluent.kafka.serializers.schema.id.DualSchemaIdDeserializer * Importance: low `key.converter.key.subject.name.strategy` : How to construct the subject name for key schema registration.
* Type: string * Default: TopicNameStrategy * Importance: low `value.converter.decimal.format` : Specify the JSON/JSON_SR serialization format for Connect DECIMAL logical type values with two allowed literals:
BASE64 to serialize DECIMAL logical types as base64 encoded binary data and
NUMERIC to serialize Connect DECIMAL logical type values in JSON/JSON_SR as a number representing the decimal value.
* Type: string * Default: BASE64 * Importance: low `value.converter.flatten.singleton.unions` : Whether to flatten singleton unions. Applicable for Avro and JSON_SR Converters.
* Type: boolean * Default: false * Importance: low `value.converter.ignore.default.for.nullables` : When set to true, this property ensures that the corresponding record in Kafka is NULL, instead of showing the default column value. Applicable for AVRO,PROTOBUF and JSON_SR Converters.
* Type: boolean * Default: false * Importance: low `value.converter.reference.subject.name.strategy` : Set the subject reference name strategy for value. Valid entries are DefaultReferenceSubjectNameStrategy or QualifiedReferenceSubjectNameStrategy. Note that the subject reference name strategy can be selected only for PROTOBUF format with the default strategy being DefaultReferenceSubjectNameStrategy.
* Type: string * Default: DefaultReferenceSubjectNameStrategy * Importance: low `value.converter.value.schema.id.deserializer` : The class name of the schema ID deserializer for values. This is used to deserialize schema IDs from the message headers.
* Type: string * Default: io.confluent.kafka.serializers.schema.id.DualSchemaIdDeserializer * Importance: low `value.converter.value.subject.name.strategy` : Determines how to construct the subject name under which the value schema is registered with Schema Registry.
* Type: string * Default: TopicNameStrategy * Importance: low ### Auto-restart policy `auto.restart.on.user.error` : Enable connector to automatically restart on user-actionable errors.
* Type: boolean * Default: true * Importance: medium ## Frequently asked questions Find answers to frequently asked questions about the ServiceNow Sink connector for Confluent Cloud. ### Data mapping and field handling #### Why are my ServiceNow table fields empty even though the connector is running? If your ServiceNow table uses custom fields with a `u_` prefix (for example, `u_field1`, `u_field2`), but your Kafka record fields do not have this prefix, the connector does not report an error, but the fields in ServiceNow remain empty. **Solution:** Use the **ReplaceField** Single Message Transform (SMT) to add the required prefix to field names: ```json { "transforms": "addPrefix", "transforms.addPrefix.type": "org.apache.kafka.connect.transforms.ReplaceField$Value", "transforms.addPrefix.renames": "field1:u_field1,field2:u_field2" } ``` #### How does the ServiceNow Sink connector handle nested JSON structures? ServiceNow has specific handling for nested JSON fields. By default, the ServiceNow Table API does not handle nested structures as expected. Instead of storing valid JSON, the API converts a nested object into a stringified map representation, for example, `{id=1, message=hello}` instead of `{"id": 1, "message": "hello"}`. This happens regardless of whether the target ServiceNow field is type **String** or **Data Structure**, and is a limitation of the ServiceNow Table API itself, not the connector. If you need to send nested JSON data to ServiceNow, consider the following approaches: * **Flatten the structure**: Use SMTs like **Flatten** to convert nested fields into top-level fields with dot-notation names (for example, `address.street` becomes `address_street`). * **Use Scripted REST APIs**: For complex nested structures, you can use the HTTP Sink connector with ServiceNow Scripted REST APIs instead of the standard ServiceNow Sink connector. ### HTTP operations and record management #### Why does the connector fail with `Record doesn't exist or ACL restricts the record retrieval`? This error occurs when the connector attempts to use an HTTP `PUT` request (update operation) on a ServiceNow record that does not exist. The connector automatically selects the HTTP method based on the Kafka record structure: * The connector uses **POST** when the record key is null or if no `sysId` field exists (creates a new record). * The connector uses **DELETE** when the record value is null. * The connector uses **PUT** when both a valid key and value exist in the record (updates an existing record). If your Kafka records contain keys but you want to create new records instead of updating existing ones, use the **Drop** SMT to remove the key: ```json { "transforms": "dropKey", "transforms.dropKey.type": "io.confluent.connect.transforms.Drop$Key" } ``` This forces the connector to use `POST` requests, which create new records in ServiceNow. ### Error handling and troubleshooting #### Why does the connector fail with `Cannot retry request with a non-repeatable request entity`? This error occurs in connector versions earlier than `2.3.6` when the connector attempts to retry a request after a transient network failure or ServiceNow timeout. **Solution:** Upgrade the ServiceNow Sink connector to version `2.3.6` or later. The updated version includes an improved HTTP client that properly retries requests when exceptions occur. ## Next Steps For an example that shows fully managed Confluent Cloud connectors in action with Confluent Cloud for Apache Flink, see the [Cloud ETL Demo](/platform/current/tutorials/examples/cloud-etl/docs/index.html). This example also shows how to use Confluent CLI to manage your resources in Confluent Cloud. [](https://docs.confluent.io/platform/current/tutorials/examples/cloud-etl/docs/index.html)