AI-Assisted Troubleshooting for Confluent Cloud Connectors

The AI-Assisted Troubleshooting feature provides auto-generated, easy-to-understand summaries of connector issues directly in the Confluent Cloud Console. The feature analyzes connector logs and metadata, helping you quickly understand issues without reviewing raw logs.

Important

This feature is available as a Preview feature. A Preview feature is a component of Confluent Cloud that is being introduced to gain early feedback from users. This features can be used for evauation and non-production testing purposes or to provide feedback to Confluent.

The warranty, Service Level Agreement (SLA), and Support Services provisions of your agreement with Confluent do not apply to Preview features. Confluent may discontinue providing Preview releases of the Preview features at any time in Confluent’s sole discretion.

Features

The AI-Assisted Troubleshooting for fully-managed connectors provides Ai-generated summaries for selected connector failures.

Manage access for your organization

AI-assisted summaries are enabled by default for all organizations during Preview. However, OrganizationAdmin can enable or disable AI-Assisted Troubleshooting for an organization by following this procedure:

  1. In Confluent Cloud Console, open the sidebar menu. Below the current user name, click Organization settings and select your organization.

    If you belong to only one organization, your organization settings page appears. If you belong to multiple organizations, the Organizations page appears, displaying a list of the organizations you belong to.

  2. On the Organizations page, choose the organization you want to enable or disable. On the organization page, toggle the AI-Assisted Troubleshooting.

Provide feedback

You can provide feedback on the usefulness of summaries by selecting the thumbs up (positive) or thumbs down (negative) icons. You may also be prompted to provide optional text feedback explaining what you liked or disliked.

Confluent may use this feedback to improve the feature before general availability (GA).

Pricing

AI-Assisted Troubleshooting is free during Preview. Confluent will communicate pricing and tiers before GA.

Privacy and security

Confluent values privacy, security, and transparency. Below is the relevant information regarding your AI-Assisted Troubleshooting data usage and generation. If you have any questions or concerns, contact us at privacy@confluent.io.

Input
Connector logs and metadata serve as input for generating summaries. No sensitive information, such as API keys or passwords, is used as input to generate the summaries.
Processing
Confluent currently uses the Microsoft Azure OpenAI Service to generate outputs. Confluent has opted out of Azure abuse monitoring, which ensures Azure does not retain or review the prompts and responses. For more information, see the Azure data management policy.
Anonymization
Confluent attempts to redact sensitive data before sending it to Azure OpenAI.
Storage
Confluent may store generated outputs to improve performance and quality. These are not used for model training or shared with third-party vendors.

Limitations

As a Preview feature, expect the following limitations:

  • Summaries may not always be accurate or complete.
  • This feature does not replace official Confluent Support.

Support boundaries

  • This feature cannot comment on SLAs or provide support ticket updates.
  • For critical production issues, continue to use Confluent Support.
  • Provide feedback on this feature using the thumbs up or thumbs down mechanism or contact your Confluent account team.