FAQ for Confluent Cloud

General

What cloud providers are supported?

Tip

If you don’t see your region listed, contact Confluent. Additional regions can be supported by request.

Description Confluent Cloud Enterprise Confluent Cloud Professional
Amazon Web Services (AWS) (AWS)

Supported in these regions:

  • us-east-1
  • us-east-2
  • us-west-1
  • us-west-2
  • ca-central-1
  • eu-west-1
  • eu-central-1
  • ap-southeast-1
  • ap-southeast-2

Supported in these regions:

  • us-east-1
  • us-east-2
  • us-west-1
  • us-west-2
  • ca-central-1
  • eu-west-1
  • eu-central-1
  • ap-southeast-1
  • ap-southeast-2
AWS multi-zone high availability

Supported in these regions:

  • us-east-1
  • us-east-2
  • us-west-1
  • us-west-2
  • eu-west-1
  • eu-central-2
  • ap-southeast-1
  • ap-southeast-2
Not supported
Google Cloud Compute (GCE)

Supported in these regions:

  • us-central1
  • us-east4
  • europe-west1
  • europe-west2

Supported in these regions:

  • us-central1
  • us-east4
  • europe-west1
  • europe-west2
GCE multi-zone high availability

Supported in these regions:

  • us-central1
  • us-east4
  • europe-west1
  • europe-west2
Not supported
Microsoft Azure Contact Confluent Contact Confluent

Important

If you don’t see your platform supported, contact Confluent at https://www.confluent.io/cloud-contact.

What compliance standards does Confluent Cloud offer?

  • Confluent Cloud Enterprise:
    • PCI level 1, phase 1 for Amazon Web Services (AWS) and Google Cloud Platform (GCP).
    • GDPR readiness for Amazon Web Services (AWS) and Google Cloud Platform (GCP).
    • HIPAA readiness for Amazon Web Services (AWS) and Google Cloud Platform (GCP).
    • SOC II type II compliance for Amazon Web Services (AWS).
  • Confluent Cloud Professional:
    • SOC II type II compliance for Amazon Web Services (AWS).

Is Kerberos supported on Confluent Cloud?

Not yet.

Can I use Confluent Cloud to do operations on different cloud clusters (prod /integration) without performing init?

Yes, you can use the kafkacat tool to produce, consume, and list topic and partition information. For more information, see the kafkacat documentation.

How do I give my teammates access to my cluster?

Go to Settings -> Organization and click Invite.

../_images/cloud-add-user.png

Enter the person’s email and click Send Invite. They will receive an email inviting them to your Confluent Cloud instance.

../_images/cloud-add-user-email.png

Can I be auto-notified about failures or incidents?

Yes, you can view and subscribe to the Confluent Cloud status page.

How do I sign up for Confluent Cloud?

  • Confluent Cloud Professional: sign up at https://confluent.cloud. You can create an account and view pricing options, and a credit card is required to create a cluster.
  • Confluent Cloud Enterprise: contact the Confluent Cloud team.

How is Confluent Cloud priced?

  • Confluent Cloud pricing is based on:
    • Peak write throughput in MB per second
    • Peak read throughput in MB per second
    • Total Storage in GB
    • Durability (e.g., one Amazon Web Services (AWS) (AWS) Availability zone vs three AWS Availability zones)

Are you charged extra per message, topic, or partition?

No, there is no extra charge per message, topic, or partition.

How do I connect to Confluent Cloud?

See Connect Components to Confluent Cloud.

What specific security features does Confluent Cloud offer?

  • All traffic over the wire requires TLS/SSL encryption and SASL_PLAIN authentication.
  • All data is encrypted at rest on encrypted volumes.
  • You are provided auth keys specific to your cluster which you can revoke or reissue if necessary.
  • All data is stored on secure infrastructure, with access controls that are restricted to Confluent engineers, inside a Confluent controlled VPC.
  • Confluent Cloud Enterprise is a private cluster product. Resources are allocated specifically to each cluster. There is no shared data from other customers in your cluster.
  • VPC Peering (optional) provides network-level security for Confluent Cloud Enterprise customers.

For more information, contact the Confluent Cloud team.

Can I do unlimited retention using log compacted topics with Confluent Cloud?

Yes. You can set retention per topic in Confluent Cloud, including unlimited retention with log compaction. You are only limited by the amount of total storage for your cluster.

Are there topic or partition limits?

See Confluent Cloud Limits and Supported Features.

What client and protocol versions are supported?

Clients must be minimally compatible with Apache Kafka 0.9, the version where security was introduced. All subsequent versions of the protocol are also supported, including exactly-once transactional messaging, which was introduced in Apache Kafka 0.11.

Can I migrate from Confluent Cloud Professional to Confluent Cloud Enterprise?

Yes. For more information contact the Confluent Cloud team.

Billing

Can I put my Confluent Cloud account on hold?

No, but you can transfer your data from Confluent Cloud before deleting your cluster. For more information, see Connecting Kafka Connect to Confluent Cloud.

How does billing work for Confluent Cloud Professional?

All billing for Confluent Cloud Professional is done through a credit card. If you have a Confluent Cloud Enterprise subscription, the billing setup is customized for your enterprise.

What payment methods are supported for Confluent Cloud Professional?

Confluent Cloud Professional only supports using a credit card for payment. With Confluent Cloud Enterprise you can use purchase order and other methods of payment.

When am I charged for using Confluent Cloud Professional?

The credit card is charged at the end of each calendar month for the amount of time that your clusters were running in that month.

When you launch a cluster, the clock is started and you are charged at the listed hourly rate. This rate is shown in the dialog and in cluster spec configuration. At the end of the month, your credit card is charged for the hours consumed.

What happens if I upgrade or downgrade my cluster?

If you upgrade or downgrade your cluster, the hourly rate is adjusted and the hours used are pro-rated to the minute.

What if I only use part of the month with Confluent Cloud Professional?

You are charged by the hour.

How do I change the email address used for billing on the Confluent Cloud Professional cluster?

To change the invoice email address, contact the Confluent Cloud team. Your monthly invoice will be emailed to the email address that was provided initially during sign up for Confluent Cloud Professional. The invoice can only be sent to a single email address.

Can I use the same email account for both Confluent Cloud Enterprise and Confluent Cloud Professional?

No, an email account can only be in one organization at a time. If you are switching from Confluent Cloud Professional to Confluent Cloud Enterprise or changing organizations, Confluent can move you to a different organization. If your email provider supports tagging with a plus sign (+), then you can register a new account using your existing email address with a different tag. For example, if you have an existing Confluent Cloud Professional account using myemail@gmail.com then you could register a Confluent Cloud Enterprise account with this syntax: myemail+enterprise@gmail.com.

Where can I ask billing questions?

Use the Confluent Cloud web interface to submit a question, and the Confluent team will respond.