FAQ for Confluent Cloud

General

Can I use Confluent Cloud to do operations on different cloud clusters (prod /integration) without performing init?

Yes, you can use the kafkacat tool to produce, consume, and list topic and partition information. For more information, see the kafkacat documentation.

How do I add users?

Go to Settings -> Organization and click Invite.

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Enter the users email and click Send Invite. The user will receive an email inviting them to your Confluent Cloud instance.

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What cloud providers are supported?

Amazon Web Services (AWS) is supported. Support for Google Cloud Platform, Microsoft Azure, and more AWS regions is coming soon.

Billing

Can I put my Confluent Cloud account on hold?

No, but you can transfer your data from Confluent Cloud before deleting your cluster. For more information, see Connecting Kafka Connect to Confluent Cloud.

How does billing work for Confluent Cloud Professional?

All billing for Confluent Cloud Professional is done through a credit card. If you have a Confluent Cloud Enterprise subscription, the billing setup is customized for your enterprise.

What payment methods are supported for Confluent Cloud Professional?

Confluent Cloud Professional only supports using a credit card for payment. With Confluent Cloud Enterprise you can use purchase order and other methods of payment.

When am I charged for using Confluent Cloud Professional?

The credit card is charged at the end of the month for the amount of time that you have used.

When you launch a cluster, the clock is started and you are charged at the listed hourly rate. This rate is shown in the dialog and in cluster spec configuration. At the end of the month, your credit card is charged for the hours consumed.

What happens if I upgrade or downgrade my cluster?

If you upgrade or downgrade your cluster, the hourly rate is adjusted and the hours used are pro-rated to the minute.

How do I change the email address used for billing on the Confluent Cloud Professional cluster?

To change the invoice email address, contact Confluent Cloud support through the web page. Your monthly invoice will be emailed to the email address that was provided initially during sign up for Confluent Cloud Professional. The invoice can only be sent to a single email address.

Where can I ask billing questions?

Use the Confluent Cloud web interface to submit a question, and the Confluent team will respond.