Confluent Cloud Unreachable¶

In the producer container, add a rule blocking network traffic that has a destination TCP port 9092. This will prevent the producer from reaching the Kafka cluster in Confluent Cloud.

This scenario will look at Confluent Cloud metrics from the Metrics API and client metrics from the client application’s MBean object kafka.producer:type=producer-metrics,client-id=producer-1.

Introduce failure scenario¶

Add a rule blocking traffic in the producer container on port 9092 which is used to talk to the broker:
```
docker-compose exec producer iptables -A OUTPUT -p tcp --dport 9092 -j DROP
```

Diagnose the problem¶

From your web browser, navigate to the Grafana dashboard at http://localhost:3000 and login with the username admin and password password.
Navigate to the Producer Client Metrics dashboard. Wait 2 minutes and then observe:
- A downward trend in outgoing bytes which can be found by the expanding the Throughput tab.
- The top level panels like Record error rate (derived from Kafka MBean attribute record-error-rate) should turn red, a major indication something is wrong.
- The spark line in the Free buffer space (derived from Kafka MBean attribute buffer-available-bytes) panel go down and a bump in Retry rate (derived from Kafka MBean attribute record-retry-rate)
This means the producer is not producing data, which could happen for a few reasons.
In order to isolate this problem to the producer, check the status of the Confluent Cloud cluster, specifically that it is accepting requests. Navigate to the Confluent Cloud dashboard.
Look at the top panels, they should all be green which means the cluster is operating safely within its resources.

For a connectivity problem in a client, look specifically at the Requests (rate). If this value were yellow or red, the client connectivity problem could be due to hitting the Confluent Cloud requests rate limit. If you exceed the maximum, requests may be refused. See the General Request Rate Limits scenario for more details.
Check the producer logs for more information about what is going wrong. Use the following docker command to get the producer logs:
```
docker-compose logs producer
```

Verify that you see log messages similar to what is shown below:

producer           | [2021-02-11 18:16:12,231] WARN [Producer clientId=producer-1] Got error produce response with correlation id 15603 on topic-partition demo-topic-1-3, retrying (2147483646 attempts left). Error: NETWORK_EXCEPTION (org.apache.kafka.clients.producer.internals.Sender)
producer           | [2021-02-11 18:16:12,232] WARN [Producer clientId=producer-1] Received invalid metadata error in produce request on partition demo-topic-1-3 due to org.apache.kafka.common.errors.NetworkException: The server disconnected before a response was received.. Going to request metadata update now (org.apache.kafka.clients.producer.internals.Sender)

Note that the logs provide a clear picture of what is going on–Error: NETWORK_EXCEPTION and server disconnected. This was expected because the failure scenario we introduced blocked outgoing traffic to the broker’s port. Looking at metrics alone won’t always lead you directly to an answer but they are a quick way to see if things are working as expected.

Resolve failure scenario¶

Remove the rule we created earlier that blocked traffic with the following command:
```
docker-compose exec producer iptables -D OUTPUT -p tcp --dport 9092 -j DROP
```
It may take a few minutes for the producer to start sending requests again.

Troubleshooting¶

Producer output rate doesn’t come back up after adding in the iptables rule.

Restart the producer by running docker-compose restart producer. This is advice specific to this tutorial.