Confluent Health+ FAQ
How does Health+ work?
Health+ works by sending telemetry data from Confluent Platform services to our cloud-backed
service for collection and aggregation. Each component in Confluent Platform can be enabled
to emit Telemetry data to be securely sent to Health+. Data is sent over HTTPS
using an encrypted connection.
What data is sent to Confluent when using Health+?
When talking about “data” we can break this into two main categories:
- Message content refers to data sent to and stored on Kafka topics. This is
the message-level data that your organization processes using applications
that are built on top of Kafka.
- Telemetry data refers to data about the health and operational status of
your Kafka services. This data doesn’t contain any message content. This is
information typically requested by Confluent’s Support Team when
troubleshooting an issue with you.
By setting up Confluent Health+, the collection and transmission of Telemetry
data to Confluent is done automatically. You must configure the Confluent
Telemetry Reporter on any service that you want to enable Confluent Health+ for.
Once configured, the Telemetry Reporter emits a defined set of metrics on a
1-minute basis to Confluent. The metrics emitted for each service are documented
under Telemetry Reporter Metrics and versioned appropriately. Refer to
your Confluent Platform version for the specific metrics collected.
If new metrics are collected through subsequent releases of Confluent Platform, how will I be notified?
In new releases of Confluent Platform we may collect additional metrics through updates to
the Confluent Telemetry Reporter. The new metrics collected will be added to
the Telemetry Reporter Metrics documentation with the Confluent Platform version they were
added in called out under the “Since Confluent version” column. When planning
an upgrade, we recommend you check this page for the version you intend to
upgrade to see the delta of new metrics collected.
How is the telemetry data that I send to Confluent secured in transit and at rest?
Data is sent over HTTPS using an encrypted connection to Confluent. Access to
data is governed by Confluent’s Data Classification and Handling Standards.
How long is the telemetry data that I send to Confluent retained for?
Data sent to Confluent is retained for seven days in a queryable state.
You can access it by using the UI and through the Metrics API. Data older
than seven days is condensed and stored for two years. Storing multiple years
of historical data enables us to introduce future features and insights in
Health+ on year-over-year trends for your services reporting Telemetry data.
For customers on the Free Tier of Health+, only one hour of data can
be accessed through the UI.
Where is the data that is sent to Confluent located?
Telemetry data sent to Confluent for Health+ is stored in a multi-tenant
infrastructure within the United States.
Can I request that my telemetry data be stored in a different country/region?
At this time, we do not offer the option to store Confluent Health+ telemetry
data in different countries/regions.
Who at Confluent can access the data I transmit?
Only you (the customer) have access to the telemetry data, through our Health+
UI and Metrics API, and Confluent teams that provide direct or indirect support
How is access to my data secured?
Your data can be accessed securely via a User Account in the Confluent Cloud UI.
Confluent team members providing direct or indirect support can access this
data over HTTPS/TLS. Authentication for Confluent team members is handled via
Okta and requires an authenticated email address, strong password and Okta 2FA
Is it required that I open outbound traffic from my Confluent Platform services to use Health+?
Yes. To send telemetry data via our Telemetry Reporter, you must allow outbound
traffic to Confluent Cloud for your individual Confluent Platform services or route telemetry data
through a proxy server that can send outbound traffic. For more information,
see Configuration with a proxy.
How can I verify what telemetry data is being sent?
The Confluent Telemetry Reporter supports routing telemetry data through an
authenticated HTTP proxy. Using this proxy, you can observe all outbound
traffic sent via the Telemetry Reporter. For more information,
see Configuration with a proxy.
What terms govern my use of Health+?
Customer’s use of Health+ is subject to the Confluent Subscription Agreement.
This agreement must be accepted via checkbox when signing up to Health+ via the
Do I need to create a Confluent Cloud cluster to use Health+?
No. Creation of a Confluent Cloud cluster is not required to use Health+.