Marketplace Organization Suspension and Deactivation in Confluent Cloud

When a Confluent Cloud organization subscription or plan is canceled through its cloud provider marketplace, the organization loses access to its resources through a marketplace organization suspension. The organization moves through four states (canceled, control plane loss, suspended, and deactivated) before all data is deleted.

These states apply to your account if you pay for your Confluent organization usage through your cloud provider billing account.

Cancellation states

Confluent Cloud marketplace organizations move through four cancellation states. Each state restricts access to the control plane, the data plane, or both. The cancellation timeline depends on the plan type.

State	Description
Canceled	The Confluent organization does not have an active plan on file because their subscription or entitlement is inactive.
Control plane loss	You can’t manage your resources on Confluent Cloud. You can’t add new users, provision new clusters, or modify existing clusters.
Suspended	In addition to control plane loss, you lose access to the data plane: All API keys are deactivated. Data and content become inaccessible. Producing and consuming data stops.
Deactivated	All content, data, and resources are deleted. Deactivation is not reversible.

An organization moves through the states in sequential order:

Canceled: Your subscription or plan ends.
Control plane loss: You can’t manage your resources shortly after cancellation.
Suspended: Within a few days or weeks, you lose data plane access and your API keys are deactivated.
Deactivated: At the end of the suspension period, all your data and resources are deleted permanently.

The timeline for each state change depends on the plan type, either pay-as-you-go or commit.

Marketplace organization cancellation

A Confluent Cloud organization plan or subscription can be canceled by the customer or cloud provider at any time. For example, a cloud provider can cancel a subscription for lack of payment. After a subscription is canceled, the Confluent organization moves through each state described in Cancellation states, unless the account owner reinstates the account.

For customers with a commit payment plan, cancellation occurs when the commit plan expires. To prevent cancellation, ensure a new commitment is linked to the Confluent organization. For more information, see Annual commitments.

For more detail on how a plan or subscription can be canceled, see your cloud provider’s documentation for marketplace subscriptions.

Reinstate a canceled or suspended marketplace account

If your account is in a canceled or suspended state, you can reinstate it. The reinstatement procedure depends on the marketplace where the account was created.

Warning

If your account is deactivated, you cannot recover it.

Reinstate an account created through the Google Cloud or AWS Marketplace

In the Google Cloud or AWS Marketplace, start a new pay-as-you-go subscription for Apache Kafka® on Confluent Cloud™. For the Billing Account, select the same account that was associated with the canceled or suspended account.
When prompted, sign in to Confluent Cloud with the same credentials as the previous account. If a new entitlement is created, it automatically links to the new subscription.

Reinstate an account created through the Azure Marketplace

Submit a request to Confluent Support to reinstate your account before it is deactivated and deleted.