ServiceNow Sink Connector for Confluent Cloud

Note

If you are installing the connector locally for Confluent Platform, see ServiceNow Sink Connector for Confluent Platform.

The Kafka Connect ServiceNow Sink connector for Confluent Cloud is used to capture Apache Kafka® records and sink them to a ServiceNow Table in real time. Data is consumed using the ServiceNow Table API.

Features

The ServiceNow Sink connector supports the following features:

  • At least once delivery: This connector guarantees that records from the Kafka topic are delivered at least once.

  • Supports multiple tasks: The connector supports running one or more tasks. More tasks may improve performance.

  • Automatically creates topics: The following three topics are automatically created when the connector starts:

    The suffix for each topic name is the connector’s logical ID. In the example below, there are the three connector topics and one pre-existing Kafka topic named pageviews.

    ServiceNow Sink Connector Topics

    Connector Topics

    If the records sent to the topic are not in the correct format, or if important fields are missing in the record, the errors are recorded in the error topic, and the connector continues to run.

  • Supported data formats: The connector supports Avro, JSON Schema (JSON-SR), and Protobuf input formats. Schema Registry must be enabled to use these Schema Registry-based formats.

For more information and examples to use with the Confluent Cloud API for Connect, see the Confluent Cloud API for Connect section.

Limitations

Be sure to review the following information.

Quick Start

Use this quick start to get up and running with the Confluent Cloud ServiceNow Sink connector. The quick start provides the basics of selecting the connector and configuring it to stream events.

Prerequisites
  • Authorized access to a Confluent Cloud cluster on Amazon Web Services (AWS), Microsoft Azure (Azure), or Google Cloud Platform (GCP).
  • An authorized ServiceNow user and credentials for the connector.
  • The Confluent CLI installed and configured for the cluster. See Install the Confluent CLI.
  • Schema Registry must be enabled to use a Schema Registry-based format (for example, Avro, JSON_SR (JSON Schema), or Protobuf). See Schema Registry Enabled Environments for additional information.
  • At least one source Kafka topic must exist in your Confluent Cloud cluster before creating the sink connector.

Using the Confluent Cloud Console

Step 1: Launch your Confluent Cloud cluster.

See the Quick Start for Confluent Cloud for installation instructions.

Step 2: Add a connector.

In the left navigation menu, click Data integration, and then click Connectors. If you already have connectors in your cluster, click + Add connector.

Step 3: Select your connector.

Click the ServiceNow Sink connector card.

ServiceNow Sink Connector Card

Step 4: Enter the connector details.

Note

  • Ensure you have all your prerequisites completed.
  • An asterisk ( * ) designates a required entry.

At the Add ServiceNow Sink Connector screen, complete the following:

If you’ve already populated your Kafka topics, select the topic(s) you want to connect from the Topics list.

To create a new topic, click +Add new topic.

Step 5: Check for records.

Verify that the ServiceNow table is getting updated.

For more information and examples to use with the Confluent Cloud API for Connect, see the Confluent Cloud API for Connect section.

Tip

When you launch a connector, a Dead Letter Queue topic is automatically created. See Dead Letter Queue for details.

Using the Confluent CLI

Complete the following steps to set up and run the connector using the Confluent CLI.

Note

  • Make sure you have all your prerequisites completed.
  • The example commands use Confluent CLI version 2. For more information see, Confluent CLI v2.

Step 1: List the available connectors.

Enter the following command to list available connectors:

confluent connect plugin list

Step 2: Show the required connector configuration properties.

Enter the following command to show the required connector properties:

confluent connect plugin describe <connector-catalog-name>

For example:

confluent connect plugin describe ServiceNowSink

Example output:

Following are the required configs:
connector.class: ServiceNowSink
input.data.format
name
kafka.auth.mode
kafka.api.key
kafka.api.secret
servicenow.url
servicenow.table
servicenow.user
servicenow.password
topics

Step 3: Create the connector configuration file.

Create a JSON file that contains the connector configuration properties. The following example shows the required connector properties.

{
  "connector.class": "ServiceNowSink",
  "input.data.format": "AVRO",
  "name": "ServiceNowSink_0",
  "kafka.auth.mode": "KAFKA_API_KEY",
  "kafka.api.key": "****************",
  "kafka.api.secret": "************************************************",
  "servicenow.url": "<servicenow-URL>",
  "servicenow.table": "<table-name>",
  "servicenow.user": "<authorized-username>",
  "servicenow.password": "<user-password>",
  "tasks.max": "1",
  "topics": "orders"
}

Note the following property definitions:

  • "connector.class": Identifies the connector plugin name.
  • "input.data.format": Sets the input Kafka record value format (data coming from the Kafka topic). Valid entries are AVRO, JSON_SR, and PROTOBUF. You must have Confluent Cloud Schema Registry configured if using a schema-based message format (for example, Avro, JSON_SR (JSON Schema), or Protobuf).
  • "name": Sets a name for your new connector.
  • "kafka.auth.mode": Identifies the connector authentication mode you want to use. There are two options: SERVICE_ACCOUNT or KAFKA_API_KEY (the default). To use an API key and secret, specify the configuration properties kafka.api.key and kafka.api.secret, as shown in the example configuration (above). To use a service account, specify the Resource ID in the property kafka.service.account.id=<service-account-resource-ID>. To list the available service account resource IDs, use the following command:

    confluent iam service-account list
    

    For example:

    confluent iam service-account list
    
       Id     | Resource ID |       Name        |    Description
    +---------+-------------+-------------------+-------------------
       123456 | sa-l1r23m   | sa-1              | Service account 1
       789101 | sa-l4d56p   | sa-2              | Service account 2
    
  • servicenow.<> Required ServiceNow connection details. The URL should be in the format https://dev1000.service-now.com/.

  • "tasks.max": Enter the maximum number of tasks for the connector to use. More tasks may improve performance.

  • "topics": Enter the topic name or a comma-separated list of topic names.

Single Message Transforms: See the Single Message Transforms (SMT) documentation for details about adding SMTs using the CLI.

See Configuration Properties for all property values and descriptions.

Step 4: Load the properties file and create the connector.

Enter the following command to load the configuration and start the connector:

confluent connect create --config <file-name>.json

For example:

confluent connect create --config servicenow-sink-config.json

Example output:

Created connector ServiceNowSink_0 lcc-do6vzd

Step 5: Check the connector status.

Enter the following command to check the connector status:

confluent connect list

Example output:

ID           |             Name           | Status  | Type | Trace
+------------+----------------------------+---------+------+-------+
lcc-do6vzd   | ServiceNowSink_0           | RUNNING | sink |       |

Step 6: Check for records.

Verify that the ServiceNow table is updating.

For more information and examples to use with the Confluent Cloud API for Connect, see the Confluent Cloud API for Connect section.

Tip

When you launch a connector, a Dead Letter Queue topic is automatically created. See Dead Letter Queue for details.

Configuration Properties

Use the following configuration properties with this connector.

Which topics do you want to get data from?

topics

Identifies the topic name or a comma-separated list of topic names.

  • Type: list
  • Importance: high

Input messages

input.data.format

Sets the input Kafka record value format. Valid entries are AVRO, JSON_SR and PROTOBUF. Note that you need to have Confluent Cloud Schema Registry configured

  • Type: string
  • Importance: high

How should we connect to your data?

name

Sets a name for your connector.

  • Type: string
  • Valid Values: A string at most 64 characters long
  • Importance: high

Kafka Cluster credentials

kafka.auth.mode

Kafka Authentication mode. It can be one of KAFKA_API_KEY or SERVICE_ACCOUNT. It defaults to KAFKA_API_KEY mode.

  • Type: string
  • Default: KAFKA_API_KEY
  • Valid Values: KAFKA_API_KEY, SERVICE_ACCOUNT
  • Importance: high
kafka.api.key
  • Type: password
  • Importance: high
kafka.service.account.id

The Service Account that will be used to generate the API keys to communicate with Kafka Cluster.

  • Type: string
  • Importance: high
kafka.api.secret
  • Type: password
  • Importance: high

ServiceNow details

servicenow.url

ServiceNow Instance URL.

  • Type: string
  • Importance: high
servicenow.table

ServiceNow table name.

  • Type: string
  • Importance: high
servicenow.user

ServiceNow basic authentication username.

  • Type: string
  • Importance: high
servicenow.password

ServiceNow basic authentication password.

  • Type: password
  • Importance: high
connection.timeout.ms

HTTP request timeout in milliseconds.

  • Type: int
  • Default: 50000 (50 seconds)
  • Importance: low
retry.max.times

Maximum number of times to retry request.

  • Type: int
  • Default: 3
  • Importance: low

Number of tasks for this connector

tasks.max
  • Type: int
  • Valid Values: [1,…]
  • Importance: high

Next Steps

See also

For an example that shows fully-managed Confluent Cloud connectors in action with Confluent Cloud ksqlDB, see the Cloud ETL Demo. This example also shows how to use Confluent CLI to manage your resources in Confluent Cloud.

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